Effective Date: 20 June 2020 — Updated as of 15 November 2025
1. Introduction
Welcome to Gripastudio. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data.
This Privacy Policy applies to all interactions with Gripastudio’s ecosystem, including: • Gripastudio.com • Studio bookings and online reservation systems • WhatsApp automation flows • GripaRadio and related digital services • In-studio services, events, and community activities
By using any Gripastudio service, you agree to the practices outlined in this policy.
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2. Information We Collect
We collect information to operate efficiently, deliver our services, ensure security, and provide a personalized experience. This includes:
a. Personal Information Collected when you make a booking, create an account, or communicate with us: Full name Email address Phone number Address (if needed for invoicing) Company details (for corporate bookings) Tax documentation (e.g., withholding slip uploads) Payment details (processed securely through third-party processors) Booking history and studio usage
b. Service & Operational Information Aligned with Terms and Conditions: Event details (studio name, guest count, category of event) Booking-related notes Attendance estimates Uploaded files required for verification (e.g., tax slips, proof of payment)
c. Non-Personal / Technical Information Automatically collected when visiting our website or digital services: IP address Browser type and device information Session data and access times Cookies, pixels, and tracking technologies Usage analytics (pages viewed, interactions, traffic patterns)
d. In-Studio Safety Information To ensure operational safety and security at Gripastudio premises: CCTV footage with audio (monitored for safety and security) Entry logs for major events or high-traffic days
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3. How We Use Your Information
We use your data to ensure smooth operations, enhance experiences, and maintain safety across the entire Gripastudio ecosystem.
a. Service Delivery Processing bookings and payments Managing studio availability and schedules Verifying documentation Providing access to GripaRadio and related digital services Sending booking confirmations, reminders, and operational updates
b. Communication Important updates related to your bookings Operational announcements Optional newsletters or promotional content (you may opt out at any time)
c. Personalization Tailoring content and recommendations Improving ease of use across our digital touchpoints Enhancing GripaRadio experiences and creative tools
d. Safety & Compliance Security monitoring Fraud prevention Enforcement of the Gripastudio Terms & Conditions Compliance with legal obligations
e. Improvement of Gripastudio Services Service enhancement based on analytics Website and system optimization Feedback-based improvements
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4. Sharing Your Information
We do not sell your data. We only share information under these circumstances:
a. Service Providers Trusted partners that support our operations (payment gateways, cloud storage, analytics tools)
b. Legal & Compliance When required by law, valid court order, or to protect the rights, property, or safety of Gripastudio, our crew, our management, or our users
c. Business Transfers In case of merger, acquisition, restructuring, or asset transfer
d. With Your Consent Whenever you explicitly authorize us to share your data
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5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or loss. However, no online transmission is 100% secure.
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6. Data Retention
We retain your information for as long as necessary to fulfil the purposes described in this policy, or longer if required by law (for example: taxation, financial audits, or legal obligations).
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7. Your Rights
You may request at any time: Access to your personal data Correction or updates to your information Deletion of your data (subject to legal requirements) Opt-out of promotional communications
To exercise these rights, contact us at: [email protected]
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8. Children’s Privacy
Gripastudio services are not intended for individuals under the age of 17. We do not knowingly collect personal information from children under 17.
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9. International Transfers
Some service providers may store data in locations outside your home country. We ensure appropriate protection measures in accordance with applicable laws.
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10. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time. Updates will be posted on our website. Continued use of any Gripastudio service indicates acceptance of the revised policy.
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